Energy Retail and Consumer Protection

Energy Retail and Consumer Protection

ACER monitors and reports annually on the EU (internal) markets of electricity and natural gas (our so-called Market Monitoring Reports), including on Europe’s energy retail markets and consumer protection measures.

October: Energy retail and consumer protection.

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PREVIOUS EDITIONS

Report Corrigenda
Underlying dataset  
  • 2017 data (2018 MMR)
  • 2016 data (2017 MMR)
  • 2015 data (2016 MMR)
  • 2014 data (2015 MMR)
  • 2013 data (2014 MMR)
 

Electricity

Electricity

ACER monitors and reports annually on the EU (internal) markets of electricity and natural gas (our so-called Market Monitoring Reports).

During 2024, ACER publishes a series of overviews on  specific aspects of the performance of the EU electricity markets in 2023, with a focus on cross-border issues:

  • March: Key developments;
  • June: Cross-zonal capacities and the margin available for cross-zonal electricity trade;
  • October: Progress of EU electricity wholesale market integration.

 

ADDITIONAL INFORMATION

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PREVIOUS EDITIONS

Report Corrigenda
Underlying dataset  
  • 2019 data (2020 MMR)
  • 2018 data (2019 MMR)
  • 2017 data (2018 MMR)
  • 2016 data (2017 MMR)
  • 2015 data (2016 MMR)
  • 2014 data (2015 MMR)
  • 2013 data (2014 MMR)
 

Market Monitoring Report at a glance

Market Monitoring Report at a glance

The EU Agency for the Cooperation of Energy Regulators (ACER) and the Council of European Energy Regulators (CEER) monitor energy markets in the EU.

ACER’s market monitoring focuses on:

Data underpinning ACER’s analyses is available on the Market Monitoring Data page.

Read more about the implementation and effect monitoring strategy of ACER.

If you wish to stay updated on ACER’s latest market monitoring activities, subscribe to ACER's latest news​​​.

Market Monitoring Report (MMR)

1.3.2023
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MMR

Market Monitoring Report at a glance

The EU Agency for the Cooperation of Energy Regulators (ACER) and the Council of European Energy Regulators (CEER) monitor energy markets in the EU.

ACER’s market monitoring focuses on:

Data underpinning ACER’s analyses is available on the Market Monitoring Data page.

Read more about the implementation and effect monitoring strategy of ACER.

If you wish to stay updated on ACER’s latest market monitoring activities, subscribe to ACER's latest news​​​.

Electricity

ACER monitors and reports annually on the EU (internal) markets of electricity and natural gas (our so-called Market Monitoring Reports).

During 2024, ACER publishes a series of overviews on  specific aspects of the performance of the EU electricity markets in 2023, with a focus on cross-border issues:

  • March: Key developments;
  • June: Cross-zonal capacities and the margin available for cross-zonal electricity trade;
  • October: Progress of EU electricity wholesale market integration.

 

ADDITIONAL INFORMATION

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Globe

 

 

PREVIOUS EDITIONS

Report Corrigenda
Underlying dataset  
  • 2019 data (2020 MMR)
  • 2018 data (2019 MMR)
  • 2017 data (2018 MMR)
  • 2016 data (2017 MMR)
  • 2015 data (2016 MMR)
  • 2014 data (2015 MMR)
  • 2013 data (2014 MMR)
 

Gas

ACER monitors and reports annually on the EU (internal) markets of electricity and natural gas (our so-called Market Monitoring Reports).

During 2024, ACER publishes a series of overviews of the functioning of gas markets and the progress towards an internal EU gas market:

  • March: Analysis of LNG market developments; Key developments in EU gas wholesale markets (2023 & Q1 2024);
  • July: Key developments in EU gas wholesale markets (Q2);
  • October: Key developments in EU gas wholesale markets (Q3);
  • November: European hydrogen markets;
  • January 2025: Key developments in EU gas wholesale markets (Q4 2024).

 

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PREVIOUS EDITIONS

Report Corrigenda

    

Underlying dataset  
 

Energy Retail and Consumer Protection

ACER monitors and reports annually on the EU (internal) markets of electricity and natural gas (our so-called Market Monitoring Reports), including on Europe’s energy retail markets and consumer protection measures.

October: Energy retail and consumer protection.

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Globe

 

PREVIOUS EDITIONS

Report Corrigenda
Underlying dataset  
  • 2017 data (2018 MMR)
  • 2016 data (2017 MMR)
  • 2015 data (2016 MMR)
  • 2014 data (2015 MMR)
  • 2013 data (2014 MMR)
 

Decarbonised Gases

 

The Decarbonised Gases looks at the current state of decarbonisation of the EU gas systems and their mid-term trajectoryand their trajectory frombetween now until and 2050. In particular, it analyses:

  • Renewable and low carbon gases production, consumption, price levels and their mid-term prospects;
  • Key regulatory provisions that will govern the access of decarbonised gases to the market;
  • Infrastructure expansion required to facilitate the use of decarbonised gases and hydrogen.

Consumer Protection and Empowerment

The Consumer Protection and Empowerment volume looked at the performance of European energy markets from the final household consumer perspective. The volume explored the impact of the Third Energy Package provisions into national legislation. It analysed in depth public service obligations, the protection of vulnerable consumers, consumer information rights, smart meters and consumer complaints. The report also elaborated on the existence and effectiveness of consumer protection mechanisms and included a set of recommendations on how to further enhance consumer rights.​

From 2019 edition this publication is titled Energy Retail and Consumer Protection Volume​ and integrate the previously separate Consumer Protection and Electricity and ​Gas Retail Markets Volumes.​​​

 

PREVIOUS EDITIONS

Report Corrigenda
Underlying dataset  
 

Data Protection

Data Protection

Data processing

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​​​ACER is highly committed in processing personal data in a lawful way.

The Agency processes personal data collected according to the provisions of Regulation (EU) 2018/1725 on the protection of natural persons with regard to the processing of personal data by the Union institutions, bodies, offices and agencies and on the free movement of such data.

ACER only processes personal data for the performance of tasks carried out in the public interest in accordance with European Union law or whilst legitimately exercising the official authority vested to the Agency. Furthermore, the processing of personal data is lawful as a part of a legal or contractual obligation or when the data subject concerned has given his or her unambiguous consent.

The Agency will not process personal data for marketing or commercial purposes.

The Agency's supervisory authority, in terms of processing personal data​​, is the European Data Protection Supervisor (EDPS). The EDPS is responsible for the monitoring of European Union institutions, agencies and bodies and their compliance with data protection rules, ensuring that the rights to privacy and data protection are respected.

Data Pro​​tection Officer 

The Agency appointed a Data Protection Officer (DPO) to ensure, in an independent manner, the internal application of data protection requirements.

The DPO's main functions are to:

  • Inform data controllers and individuals regarding their obligations and rights pursuant to Regulation (EU) 2018/1725,
  • Cooperate and consult with the EDPS,
  • Ensure the transparency of Agency's processing operations. The DPO keeps a register of all personal data processing operations performed at the Agency,
  • Advise on lawful processing of personal data, ensuring that data controllers respect the rights to privacy and data protection in the course of their work,
  • Provide recommendations, develop guidelines to enhance good practice, organise training and awareness session for Agency' staff,
  • Support the data subjects on the exercise of their rights,
  • Provide advice with regards to data protection related breaches,
  • Ensure in an independent manner the internal application of the Regulation (EU) 2018/1725.

Data Protection

Register

ACER has the legal obligation to keep a register of all personal data processing operat​ions which have been notified to the Data Protection Officer (DPO). The register aims at ensuring transparency to the public and it is accessible to any interested person. The register contains the following information:

  • The Agency's department processing personal data,
  • Name of the processing operation,
  • Purpose of the processing operation.

 

For further information regarding processing operations at ACER, please contact the DPO.

Data Protection

Privacy notices

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ACER processes any individual's personal data in compliance with the Regulation (EC) No 2018/1725.

The data privacy notices (DPN) describe the Agency's policies and practices regarding collection and use of personal data on different operations:

  • Staff Administration: covering any processing activities ACER may carry out on data related to staff members, trainees, SNEs and interim staff.
  • Interactions with Stakeholders: covering any contact persons within NRAs, energy market participants, organised marketplaces and other stakeholders the Agency may engage within the context of meetings, questionnaires, requests for feedback, roundtables, working groups, etc.
  • ARIS and CMT:  covering any processing activities undergone on the REMIT Portal, including applications and platforms made available on the REMIT Portal.
  • Financial Management:  covering any processing related to data of anyone entering into financial relationships / transactions with ACER, including other activities connected with the financial and budgetary management.
  • ACER Website: acting as ACER Website Privacy Policy.
  • ACER In-Person Events: covering any processing activities related to the organisation of ACER in-person events.
  • ACER External Webinars and Online Events: covering any processing activities related to ACER online meetings and events.
  • Meetings with ACER Director: covering the disclosure of information on individuals (self-employed or representing organisations) meeting with the Director.
  • Recruitment and Selection: covering the data processing on applicants and candidates to traineeship programmes, staff positions or assignments.
  • Procurement and Contract Management: covering the data processing on tenderers and contractors concerning procurement procedures.
  • ACER Offices: covering any processing operations on persons physically present at the Agency's premises (access control, CCTV and Wi-Fi).
  • Electricity and Gas Information System (AE​GIS): covering any processing activities undergone on the AEGIS Portal, including applications and platforms made available therein.​
  • Board of Appeal: covering any processing activities carried out in the context of proceedings before the Agency's Board of Appeal.
  • RVT Requirements: covering processing of personal information in connection with the checks of adequate proof of COVID-19 recovery, vaccination or testing carried out when accessing ACER premises.
  • EU-Sign services: covering how and why EU Sign processes, collects, handles and ensures protection of personal data provided and what rights can be exercised. 

About REMIT

About REMIT

What is REMIT?

Compare the numbers with the 2023 data

ACER (the EU Agency) and the national (energy) regulatory authorities protect energy markets from abuse, building trust that energy markets work well for businesses and citizens. It is important that wholesale energy markets function well and that prices are determined in a fair way. 

The Regulation on Wholesale Energy Market Integrity and Transparency (REMIT) came into force in 2011 to support open and fair competition in the European wholesale energy markets.

The revised REMIT (which takes effect from 7 May 2024) introduces new measures to better protect the EU citizens and businesses from energy market abuse. How?

  • The revised REMIT brings a closer alignment of the EU rules on transparency and integrity of energy markets with those in the financial markets.
  • The scope of REMIT is expanded. For example, it now also covers energy (electricity and gas) storage, and the market abuse provisions under REMIT also apply to financial instruments.
  • ACER regular surveillance scope is expanded to EU platforms covering electricity balancing markets and more information is provided about algorithmic trading.
  • The REMIT reform creates a new setting for investigations and enforcement. ACER has been granted investigatory powers in cross-border cases (involving 2 or more Member States). These powers complement the national regulators’ investigatory powers with ACER and the national regulatory authorities (NRAs) working closely together.
  • Enforcement continues to be at national level. The power to impose fines for infringements of the REMIT prohibitions or the substantive obligations included in the regulation will remain in the hands of the Member States. ACER’s enforcement powers are limited to ACER being able to carry out our investigations or compliance with our requests for information e.g. if a party inhibits our onsite inspection or fails to provide the requested information then ACER can impose a fine. ACER has also been tasked with adopting decisions to approve the authorisations and the withdrawal of authorisations of Inside Information Platforms (IIPs) and Registered Reporting Mechanisms (RRMs). 
    • Inside Information Platforms (IPPs)’ are internet-based platforms where market participants can publish inside information. With the revised REMIT it will be mandatory to use IIPs for the disclosure of inside information.
    • ‘Registered Reporting Mechanisms (RRMs)’ are entities that have the authority to submit data and transaction information to ACER on their own behalf (their own data) and/or report data of other market participants (in which case they provide a service). There are about 140 RRMs (see the list of RRMs). Authorisation is only available to RRMs that were founded within the European Union.
    • ACER will also develop and operate a platform serving as a sector-specific electronic access point for inside information that is disclosed, as well as a digital reference centre of information on EU wholesale energy market data.

See the ACER Open letter which addresses questions from stakeholders to help them comply with their reporting obligations under ‘Revised REMIT’.

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About REMIT

How to ensure market transparency and integrity?

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​Multiple actors cooperate and contribute in ensuring and delivering the transparency and integrity of wholesale energy market under REMIT. These include ACER, national regulatory authorities (NRAs), persons professionally arranging transactions, market participants, or any person observing potential market abuse.

All these actors can notify a potential REMIT breach observed either in the analysis of REMIT data, continuous market monitoring, or in their daily practice.

Anyone can notify suspicious behaviour under REMIT through the Notification Platform.

About REMIT

What’s the role of ACER?

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ACER is legally mandated to collect all relevant trading data in wholesale energy markets, to surveil the European wholesale energy markets, and to coordinate the follow-up of any possible REMIT breach to ensure consistency at European level.

Cycle of REMIT activities (under ACER and NRAs):

  • ​​​​​​Define data collection standards
  • ​​​Collect REMIT Data 
  • ​​​Assess 
  • ​​​Detect 
  • ​​​Notify 
  • Coordinate​
  • Investigate 
  • ​​​Penalise 
  • ​​​Deter​

ACER creates a cross-border investigatory group (Sept 2022)

High prices and high volatility on the wholesale energy markets has led ACER and National Regulatory Authorities (NRAs) to reinforce their scrutiny of the behaviour of market participants, including non-EU companies, on the wholesale energy markets to:

  • detect market manipulation that may have contributed to the current market situation and manipulative behaviours that may have emerged since the beginning of the energy crisis (due to the high price volatility);
  • identify potential situations of inaccurate or misleading information provided to the market and/or insider trading.

In September 2022, ACER and 3 NRAs established a cross-border investigatory group.

Its aim is to coordinate and strengthen the efforts on fact-finding and evidence gathering.

The investigatory group will be closed when sufficient evidence is gathered to pursue a case or if NRAs conclude on the absence of a REMIT breach.

About Gas

About Gas

The role of ACER

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​ACER supports and actively contributes to the decarbonisation of the European gas sector. By ensuring efficient decarbonisation and competition measures, costs can be limited and consumers can benefit from lower prices. This is possible thanks to the work of national regulators, the European Commission, ACER and stakeholders who have been cooperating for more than ten years to integrate and create a pan European gas market, comprising also the Energy Community Contracting Parties.

What is the role of ACER?

Building upon the sustained efforts of National Regulatory Authorities (NRAs) and the continuous support of all stakeholders, ACER's Gas Department is working towards meeting all the challenges associated with creating a well-functioning, competitive, integrated, secure and sustainable European gas market, delivering tangible benefits to the European consumers. Work still to be done includes aligning national market and network operation rules for gas as well as making cross-border investment in energy infrastructure easier.

To achieve these goals, ACER Gas Department has organised its activities in three teams:

  • Network Codes

  • Market Monitoring

  • Infrastructure

Network Codes

​The Network Codes (NCs) are the fundamental rules regulating the efficient transmission of gas across Europe. They turn regulatory policies for cross-border and market integration issues into operational rules. ACER is responsible for drafting the initial framework guidelines that guide the European Network of Transmission System Operators for Gas (ENTSOG) and the European Commission in drafting and approving the Codes. The team is also responsible for issuing decisions, recommendations, opinions and NC implementation reports.

Gas Network Codes Functionality Platform

The Joint Functionality Process for Gas Network Codes was jointly set up by ACER and ENTSOG in 2016. The platform allows market parties to notify operational issues related to the gas Network Codes and their implementation.

About Gas

Infrastructure

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The gas infrastructure team deals with various aspects of the development and the efficient, safe and secure operation of the gas industry infrastructure: pipelines, compressor stations, liquefied natural gas terminals and underground gas storage. ACER contributes to assessing how gas infrastructure developments may influence market integrity, competition, security of gas supply and sustainability. To do so, ACER works closely with NRAs, ENTSOG, project promoters, and the European Commission. The team also often liaises with colleagues from the Energy Community and other European entities.

The Agency closely monitors and assesses the development of the gas infrastructure in Europe through several activities, including the development and the implementation of the EU-wide 10-year network development plans (TYNDPs), gas regional investment plans (GRIPs), national infrastructure development plans (NDPs), and the selection of projects of common interest (PCIs). In all these domains, ACER provides Opinions, Recommendations or reports to advise and inform relevant stakeholders.

About Gas

Market Monitoring

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​Accurate monitoring is crucial to track the progress towards meeting the challenges of creating a well-functioning, competitive, integrated, secure, and sustainable European internal energy market. The Gas Market Monitoring team analyses the trends of:

  • EU gas wholesale markets and the impact of Network Codes on its functioning,

  • Retail energy markets, focusing particularly on price-related issues, as well as the status of consumer rights, empowerment and protection in the European energy market.

As a result of this intensive analysis, ACER produces an annual Market Monitoring Report​ (MMR). The report is considered by stakeholders as a reference to appraise the status of the European energy markets and to develop a sound energy policy. The MMR also identifies barriers to the completion of the internal gas market and recommends measures to overcome them.

About Electricity

About Electricity

A profound energy transition

​​​​​​The European energy sector is engaged into a profound energy transition, whose overall success highly depends on the efficiency and integration of the European electricity markets.

Since the Directive on common rules for the internal market in electricity (1996), which marked the beginning of the market integration process at the European level, significant progress has been made towards establishing an efficient Internal Electricity Market. The successive legislative packages (and more recently the Clean Energy Package) contributed to further strengthening the foundations of the Internal Electricity Market.  ​

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About Electricity

What's the role of ACER?

Despite this progress, there are still numerous obstacles to overcome before achieving a truly integrated efficient market. 

Among these: the full implementation of the Network Codes and Guidelines developed since 2011 (constituting the backbone of the Internal Electricity Market) and the efficient and secure integration of renewables' intermittent generation.

Building upon the sustained efforts of National Regulatory Authorities (NRAs) and the continuous support of all stakeholders, ACER's Electricity Department is committed to meeting all these challenges. ​

About Electricity

ACER Teams

To better support the market integration process, the Department has organised its activities into five teams:

  • The Market Codes team is responsible for developing, implementing and monitoring the European market rules.

  • The Grid Connection and System Operations team develops, implements and monitors the grid connection and system operation rules harmonised at European level.

  • The Market Monitoring team is in charge of identifying the barriers to the well-functioning of the European electricity markets.

  • The Infrastructure team ensures an efficient and transparent network development.

  • The Adequacy team is responsible for the development, implementation and monitoring of sound and transparent methodologies identifying resource gaps in Europe.​​

Vacancies

Vacancies

Administrative Agent (AST/SC1)

We are seeking proactive and motivated individuals to join our Agency as Administrative Agents, providing comprehensive administrative support across multiple departments. Administrative Agents will play a key role in assisting the Heads of Departments with their daily activities, managing their agendas, organising meetings, coordinating departmental tasks, and ensuring effective communication with both internal and external stakeholders.

Deadline to submit applications: 30 April 2025, 14:00 CET

Reference: ACER/2025/04

Published: 2 April 2025

Vacancies

Policy Officer - Hydrogen Technology and Markets (AD 7)

We are looking for a Policy Officer - Hydrogen Technology and Markets, who will play a crucial role in shaping the hydrogen regulatory framework, monitoring market developments, and contributing to the EU’s decarbonisation efforts.

We are looking for a professional with at least 5 years of experience in the hydrogen industry, strong technical knowledge of hydrogen technology, projects, and market dynamics, experience in stakeholder management and regulatory frameworks and background in engineering, economics, or a related field.

Deadline to submit applications: extended to 25 April 2025, 14:00 CET

Reference: ACER/2025/02

Published: 19 February 2025

Vacancies

Call for Expression of Interest for Seconded National Experts (SNE)

The Agency may offer positions to experienced and highly-motivated Seconded National Experts (SNE), who will work together with the Agency’s staff.

No deadline for applications

Reference: ACER/SNE/2023/OC

Vacancies

Open Call for Trainees

Are you a strongly motivated, highly qualified and competent young professional? If your answer is yes, you landed in the right place.

ACER traineeship programme aims to attract university graduates who are interested in developing professionally by embarking on an exciting learning opportunity.

No deadline to apply.

You can be contacted at any time to join us for March or September semester.

Reference: ​ ACER/TRAINEE/2024/OC

Vacancies

Open Call for Graduates

The ACER graduate programme aims to attract graduates with a completed Master Degree and PhD students who are interested in developing professionally by embarking on an exciting learning opportunity in EU energy regulation in its offices in Ljubljana, Slovenia.

The aim is to create a pool of fresh talent capable of contributing to core ACER tasks and policy and creating a bridge with the latest academic insights.

No deadline to apply.

Reference: ​ ACER/GRADUATE/2023/OC

About ACER

About ACER

The Agency

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The European Union Agency for the Cooperation of Energy Regulators (ACER) was established in March 2011 (Third Energy Package legislation) to foster cooperation among the EU’s energy National Regulatory Authorities (NRAs) and help ensure that a single Eu​​ropean market for electricity, and similarly natural gas​, functions well. ACER's headquarters are in Ljubljana, Slovenia. 

ACER is one of the EU decentralised agencies. Distinct from the EU institutions, agencies are set up as separate legal entities to perform specific technical and scientific tasks that help the EU institutions and Member States to implement policies and take decisions. EU agencies support the cooperation between the EU and national governments by pooling technical and specialist expertise. Besides working with a wide range of energy stakeholders, the EU institutions and policy makers, ACER works closely with other European agencies through the EU Agencies Network (EUAN). See the EUAN work programme 2023-2024.

ACER’s role includes:

  • Supporting the integration of energy markets in the EU (by common rules at EU level).
  • Contributing to efficient trans-European energy infrastructure, ensuring alignment with EU priorities.
  • Monitoring energy markets so that they function well, deterring wholesale energy market manipulation and abusive behaviour.
  • Where necessary, coordinating cross-national regulatory action.

About ACER

What does the Agency do for you?

​Our overall purpose is achieving a transition of the European energy system in line with the political objectives set, reaping benefits of increased energy market integration across Europe, and securing low-carbon supply at least possible cost for European businesses and citizens.

The Agency promotes:

  • a more competitive, integrated market, offering consumers more choice
  • an efficient energy infrastructure and networks, enabling energy to move freely across borders, the integration of renewable sources, and therefore ensuring a higher degree of security of supply
  • a monitored and transparent energy market guaranteeing consumers fair prices and a limitation of market abusive behaviours

Watch the video & discover what ACER does for you.